Effective: September 28, 2026
Delete your complete account
You can permanently delete your OurBills account in either of these ways:
- In the app: sign in, open Profile, select Data & Account, choose Review Account Deletion, and follow the confirmation steps.
- Without the app: email support@ourbillsapp.com from the address associated with your account. Use the subject “OurBills data deletion request” and state that you want your complete account deleted.
We may ask you to verify control of the account email before processing a support request. Never send your password, bank account number, card number, or detailed financial records.
What happens to households
Account deletion permanently removes your OurBills sign-in and profile. Access to households where you are only a member is removed.
Before deleting an account, every household you own must either be transferred to another active member or deleted. A transferred household and its planning information remain available to its other members. Deleting an owned household removes its bills, income and pay schedules, account balances, Holds, Spending Plans, Goals, reminders, and related planning history for every member.
Delete selected data and keep your account
You do not need to delete your account to remove selected information:
- Use the available delete controls in OurBills to remove individual bills, accounts, Goals, Holds, and other planning records.
- Use Profile → Data & Account to delete an entire household that you own.
- Email support@ourbillsapp.com to request deletion of a support report, a user-selected support screenshot, or other specific information associated with your account.
In your email, identify the information you want removed and provide the email address associated with your OurBills account. Do not include passwords or detailed financial records.
Processing time
In-app deletions take effect after you complete the confirmation flow. We normally complete verified email requests within 30 days. If more time is required for a legal, security, or ownership issue, we will explain the reason and next steps.
Information that may remain
- Information in a shared household may remain for its other members when ownership is transferred or when you were not the household owner.
- Minimal deletion-request, security, fraud-prevention, legal, or dispute-resolution records may be retained only as reasonably necessary for those purposes.
- Purchase and subscription transaction records retained by Google Play, Apple, RevenueCat, or another payment provider remain subject to that provider’s policies and legal obligations.
- Residual copies may remain in protected service-provider backups until those backups are replaced through their normal rotation schedules.
Subscriptions and purchases
Deleting your OurBills account does not automatically cancel an active App Store or Google Play subscription. Cancel the subscription through the store account used to purchase it. Previously completed store transactions may remain in the store’s purchase history.
Contact
Start a deletion request by emailing support@ourbillsapp.com. This page is available without signing in to OurBills.